Cancellation & Refund Policy

Last updated: 8/14/2026

Thank you for choosing Yellow Flame, a division of Sizzlee Hospitality (OPC) Pvt Ltd, for your catering needs. We understand that plans can change, and we strive to be as flexible as possible while ensuring fairness to both our clients and our business operations.

Cancellation by the Client

If you need to cancel your catering order, please notify us as soon as possible. Our cancellation policy is as follows:

• More than 7 days prior to the event: A full refund of any deposit paid, minus a small administrative fee (5%), will be issued.
• Between 3 and 7 days prior to the event: 50% of the total order value will be charged as a cancellation fee. The remaining balance (if paid) will be refunded.
• Less than 3 days prior to the event: The full amount of the order is non-refundable, as ingredients have been sourced and preparations are underway.

Cancellation by Yellow Flame

In the rare event that Yellow Flame must cancel a confirmed order due to unforeseen circumstances beyond our control (e.g., natural disasters, major supply chain disruptions), we will provide a full and immediate refund of all monies paid to us. We will also make reasonable efforts to assist you in finding an alternative catering solution.

Refund Process

Refunds will be processed using the original method of payment. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.

Modifications to Orders

Changes to the menu, guest count, or service requirements must be communicated at least 5 days prior to the event. While we will do our best to accommodate late changes, they may incur additional charges or be subject to ingredient availability. Minor adjustments may not result in a refund if the overall cost remains similar.

Contact Us

To request a cancellation or modification, please contact our team immediately at:
Email address: bookings@yellowflame.in
Telephone number: 96069 41878